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FrictionIQ
Diagnosis before prescription. Most automation fails because it was deployed onto a process nobody had mapped — this tells you whether that is you.
Two instruments, and your headcount picks the right one: under fifty people, three questions that can rule the work out on their own; fifty and above, the full twelve-domain diagnostic.
Before we start
How big is the business?
There are two instruments here and they are not interchangeable. This decides which one you get, and compares you against firms your size rather than against everyone.
operational domains scored across process, data and governance
per domain, against written anchors — so two assessors reach the same number
blocked domain caps your band, however high the total. Averages hide blockers.
FrictionIQ is the short form of the diagnostic DigiFusion runs as a fourteen-day engagement, where sixty questions produce a Friction Tax figure in currency, a three-ink map of every flow, and a ninety-day roadmap. See the methodology or book a strategy session.